Charcoal Mask:

I love it ! But how often should I use it?

- We found twice a week works best !

What if my skin is super sensitive?

- No problem ! We design our products to suite any skin type. If you are still a bit worried, do a quick patch test.

When can I expect results?

- About 20 minutes after you put it on!

Charcoal Scrub:

I want smooth skin but don't want to overdo things. So, how often should I scrub?

- 1-3 times a week should do the trick.

How quickly can I become silky smooth?

- After one use, you will be able to feel that smooth as silk feeling you've been chasing.

Can I use this on my face as well?

- You betchya! Just don't put it in your eyes (it doesn't feel that good).

Shipping & Returns :

How long will my order take to reach me?

- Our standard delivery takes 2-5 business days to reach you. International orders can take 7-14 business days to arrive so please make sure you place your order allowing plenty of time.

How can I track my order?

- You will be sent a shipping confirmation once your order has been dispatched from our warehouse (usually within 1-3 days). If you have any problems or the delivery is taking longer than usual, contact and we will be able to look into it further for you..

How do I return or exchange an item from my order?

- As long as the product is unopened with the box still intact, we can accept the return within 30 days. Please see our Return Policy page for a step by step guide and our full returns policy. You can also email for any further queries.