FAQs
Charcoal Mask:
I love it ! But how often should I use it?
- We found twice a week works best !
What if my skin is super sensitive?
- No problem ! We design our products to suite any skin type. If you are still a bit worried, do a quick patch test.
When can I expect results?
- About 20 minutes after you put it on!
Charcoal Scrub:
I want smooth skin but don't want to overdo things. So, how often should I scrub?
- 1-3 times a week should do the trick.
How quickly can I become silky smooth?
- After one use, you will be able to feel that smooth as silk feeling you've been chasing.
Can I use this on my face as well?
- You betchya! Just don't put it in your eyes (it doesn't feel that good).
Shipping & Returns :
How long will my order take to reach me?
- Our standard delivery takes 2-5 business days to reach you. International orders can take 7-14 business days to arrive so please make sure you place your order allowing plenty of time.
How can I track my order?
- You will be sent a shipping confirmation once your order has been dispatched from our warehouse (usually within 1-3 days). If you have any problems or the delivery is taking longer than usual, contact hello@spaceskincare.com and we will be able to look into it further for you..
How do I return or exchange an item from my order?
- As long as the product is unopened with the box still intact, we can accept the return within 30 days. Please see our Return Policy page for a step by step guide and our full returns policy. You can also email hello@spaceskincare.com for any further queries.